--- title: Frequently Asked Questions --- # Expert Advice! Rintoul's Pools & Hot Tubs wants our customers to use the products we sell to create the perfect outdoor living experience. And we want you to enjoy your purchase for years to come. In this section, you’ll find some useful tips and advice. Beachcomber Hot Tubs are covered by the most comprehensive guarantee in the industry. Rintoul's Pools & Hot Tubs offer a wide selection of Water Care Products. They ensure clean, healthy water while enhancing the lifetime of your hot tub. All of our products are protected by their manufacturer’s warranties. **Rintoul's Water Care Products** Rintoul's Pools & Hot Tubs has a full line of water treatment products. All our Water Care Products are specially designed to work together as a simple and easy to use system – ensuring a friendly, safe, and inviting hot tub environment for family and friends. We are proud to offer a fully *computerized water testing service *to all of our customers, FREE of charge. We recommend you bring in a water sample every time you drain and refill, as well as every 30 days the hot tub is in use. We stock a full range of test kits that can be purchased for day-to-day testing needs. **FAQs**  Q.       Why is my water cloudy?  A:       In 90% of cases, this is caused by a lack of sanitizer or disinfectant. Once you can get your sanitizer level at the 3-5ppm range, and maintain this level for a couple of days, it will clear up.  Q:       Why does my water foam when I turn on the jets?  A.       Foaming is caused by a lack of sanitizer or disinfectant. Test your chlorine or bromine levels and be sure it is in the proper 3-5ppm.  Q.       Why does my water have a funny, musty smell?  This odor is normally caused because the water needs to be disinfected, or the pH level is off. First, try ‘shocking’ the water with 2-3 tablespoons of disinfectant. If that does not work, test your pH level to be sure it is in the proper range of 7.2-7.8. If your pH level is not within this range, adjust your levels as recommended by the Rintoul's professional.  Q.       Why are there white flakes/particles floating in my water?  A.       These flakes are ‘biofilm’ that has grown in your water due to a lack of sanitizer or disinfectant. Start by adding 3-4 tablespoons of sanitizer and remove your existing filter. If the problem persists please bring a water sample into the store.  Q:       Why does my pH seem to always drop? Is there an easier way to keep it in the recommended range?  A.       The reason your pH is constantly dropping is that the products you are putting in your hot tub are low in ph. The best way to keep it in line is to be sure your total alkalinity level stays between 100 and 120 ppm to hold the pH in its proper range. See your Rintoul's professional for exact amounts of chemicals to add.  Q:       My sanitizer level is too high, how can I bring it down to the proper level?  A.       There is more than one way to bring your sanitizer level down. First, try adding fresh water to dilute the sanitizer. If this does not work, bring in a water sample to Rintoul's Pools & Hot tubs for analysis and advice.  Q.       How often should I be changing my water and replacing my filter?  A.       We recommend changing your water every 6 months with regular hot tub usage (3-4 times per week). If you have two filters and you are cleaning them monthly they should be replaced every 18-24 months. If the band in the middle of the filter comes detached, it needs to be replaced.  Q.       What is the difference between the water care products at Rintoul's Pools & Hot Tubs and the Big Box Stores?  A.       Most big box chemicals contain high percentages of fillers and binders to keep the price down. You have to use much more of their products to get the desired results – plus you end up adding unwanted by-products into your hot tub which can lead to other issues in your water and mechanical equipment. ### Follow Me ### The Straight Goods | **Beachcomber's Newsmagazine "The Straight Goods ”** The Straight Goods Magazine gives you a deeper look into the hot tub and spa industry. Beachcomber’s Founder Keith Scott shares his 30+ years of industry knowledge – he has been building nothing but hot tubs since 1978. It is confusing to shop for a hot tub or spa today – The Straight Goods will show you what to look for with questions and answers on the most asked questions. Learn how to evaluate them and how to buy one with this in depth magazine. [Get your free Newsmagazine here](http://www.beachcomberhottubs.com/contact-beachcomber/default.asp)! | | --- | ### The Nature Of Beachcomber | **Beachcomber's Product Guide "The Nature of Beachcomber ”** This Product Guide describes and shows you the Beachcomber model lineup. You'll find detailed, plan-view pictures of each model with statistics to help choose the hot tub that's right for you and your family. This 60 page book helps you learn a little more about our hot tubs. Request this book from your local store and read about our philosophy on price, how many jets make a great hot tub, and how much a hot tub should cost to run. [Get your free Product Guide here](http://www.beachcomberhottubs.com/contact-beachcomber/default.asp)!       | | --- |   © 2015 Rintouls. All Rights Reserved.