Care & Service
Rintoul's Pools & Hot Tubs wants our customers to use the products we sell to create the perfect outdoor living experience. And we want you to enjoy your purchase for years to
come. In this section you’ll find some useful tips and advice.
Beachcomber Hot Tubs are covered by
the most comprehensive guarantee in the industry. Rintoul's Pools
& Hot Tubs offer a wide selection of Water Care Products.
They ensure clean, healthy water, while enhancing the lifetime of your hot
tub. All of our products are protected by their manufacturer’s warranties.
Rintoul's Pools & Hot Tubs has
a full-line of water treatment products. All our Water Care
Products are specially designed to work together as a simple and easy to use
system – ensuring a friendly, safe and inviting hot tub environment for family
We are proud to offer a fully computerized
water testing service to all of our customers, FREE of charge. We recommend
you bring in a water sample every time you drain and refill, as well as every
30 days the hot tub is in use. We stock a full range of test kits which can be
purchased for day to day testing needs.
Why is my water cloudy?
In 90% of cases this is caused by a lack of sanitizer or disinfectant. Once you
can get your sanitizer level at the 3-5ppm range, and maintain this level for a
couple of days, it will clear up.
Why does my water foam when I turn on the jets?
Foaming is caused by a lack of sanitizer or disinfectant. Test your chlorine or
bromine levels and be sure it is in the proper 3-5ppm.
Why does my water have a funny, musty smell?
This odor is normally caused because
the water needs to be disinfected, or the pH level is off. First, try
‘shocking’ the water with 2-3 tablespoons of disinfectant. If that does not
work, test your pH level to be sure it is in the proper range of 7.2-7.8. If
your pH level is not within this range, adjust your levels as recommended
by the Rintoul's professional.
Why are there white flakes/particles floating in my water?
These flakes are ‘biofilm’ that has grown in your water due to lack of
sanitizer or disinfectant. Start by adding 3-4 tablespoons of sanitizer and
remove your existing filter. If the problem persists please bring a water
sample into the store.
Why does my pH seem to always drop? Is there an easier way to keep it in the
The reason your pH is constantly dropping is that the products you are
putting in your hot tub are low in ph. The best way to keep it in line is to be
sure your total alkalinity level stays between 100 and 120 ppm to hold
the pH in its proper range. See your Rintoul's professional for exact
amounts of chemical to add.
My sanitizer level is too high, how can I bring it down to the proper level?
There is more than one way to bring your sanitizer level down. First, try adding
fresh water to dilute the sanitizer. If this does not work, bring in a
water sample to Rintoul's Pools & Hot tubs for analysis and advice.
How often should I be changing my water and replacing my filter?
We recommend changing your water every 6 months with regular hot tub usage (3-4
times per week). If you have two filters and you are cleaning them monthly they
should be replaced every 18-24 months. If the band in the middle of the filter
comes detached, it needs to be replaced.
What is the difference between the water care products at Rintoul's Pools
& Hot Tubs and the Big Box Stores?
Most big box chemicals contain high percentages of fillers and binders to keep
the price down. You have to use much more of their products to get the desired
results – plus you end up adding unwanted by-products into your hot tub which
can lead to other issues in your water and mechanical equipment.